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Tier One

Organizations will receive a weekly e-mail on a single core issue related to organizational health and effectiveness. All of these communications will be organized in the following manner:

a) A vignette or mini-case study. Here is the problem, e.g., meeting quality, delegation, dealing with a difficult or disruptive person, project management deficiencies, flawed work processes, mismanaged conflict, decision-making, lack of teamwork/silos, too many surprises, uses of information

b) Here is what typically happens to organizations because of this problem

c) Here is the most effective response, typically a “tool” or checklist for action